Privacy policy

Last updated: August 25, 2026

This Privacy Policy describes how iSnow collects, uses, stores, shares and protects personal information when you visit our website, contact us, submit a request, make a purchase, book a snow experience or otherwise interact with us.

iSnow is operated by Snow Store Ltd. (שלג סטור בע״מ) (“iSnow”, “we”, “us” or “our”).

This Policy is intended to comply with applicable privacy and data protection laws, including the Israeli Privacy Protection Law, 5741–1981, as amended, including Amendment No. 13, and the Privacy Protection Regulations (Data Security), 5777–2017.

Nothing in this Privacy Policy limits any right granted to you under applicable law.

1. Who We Are

iSnow provides real snow experiences and related services for birthdays, kindergartens, schools, private celebrations, events, productions and other occasions in Israel.

For the purposes of applicable Israeli privacy law, Snow Store Ltd. is the entity responsible for determining the purposes for which personal information collected through the iSnow website is processed.

You can contact us regarding privacy matters at:

iSnow / Snow Store Ltd.
Email: info@isnow.co.il
Phone: 053-612-1897

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • the iSnow website and online store;
  • our checkout and ordering process;
  • our online booking calendar;
  • contact and inquiry forms;
  • customer accounts, where available;
  • email, telephone or WhatsApp communications with us;
  • customer service communications; and
  • other interactions relating to iSnow products and services.

3. Personal Information We Collect

Depending on how you interact with iSnow, we may collect the following categories of personal information.

Contact Information

This may include:

  • full name;
  • telephone number;
  • WhatsApp number;
  • email address;
  • billing address;
  • delivery or event address; and
  • other contact information you voluntarily provide.

Order and Booking Information

When you order or book an iSnow experience, we may collect information such as:

  • the snow package or experience selected;
  • order number;
  • booking date and time;
  • event type;
  • event location;
  • quantity or package information;
  • delivery information;
  • order status;
  • booking changes or cancellations; and
  • additional event information you provide to us.

Payment and Transaction Information

Payments made through the Website are processed through Shopify and/or payment service providers made available at checkout, which may include services such as PayPal.

We may receive transaction-related information such as:

  • payment status;
  • transaction amount;
  • currency;
  • payment method type;
  • transaction or payment reference; and
  • billing information.

We do not intentionally receive or store your complete payment card number, CVV or other full payment-card credentials on our own systems. Such information is handled by the applicable payment provider in accordance with its own security and privacy procedures.

Communications

If you contact us, we may collect and retain information contained in your communication, including:

  • emails;
  • contact-form submissions;
  • customer service requests;
  • booking questions;
  • cancellation or refund requests;
  • telephone or WhatsApp correspondence; and
  • feedback you choose to provide.

Website and Device Information

When you use the Website, we and our technology providers may automatically collect certain technical information, including:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • device identifiers;
  • language and region settings;
  • pages viewed;
  • links or buttons used;
  • referring website or source;
  • date and time of visits;
  • shopping-cart activity;
  • checkout activity; and
  • cookie and similar technology information.

4. How We Collect Personal Information

We may collect personal information:

  • directly from you when you provide it;
  • when you place an order;
  • when you select a booking date or time;
  • when you complete a form;
  • when you contact us;
  • automatically when you use the Website;
  • through Shopify and our booking tools;
  • through payment providers;
  • through service providers acting on our behalf; and
  • where permitted by law, from other legitimate sources.

5. Is Providing Personal Information Mandatory?

Unless we specifically tell you otherwise, you are not under a legal obligation to provide personal information to iSnow.

Providing personal information is generally voluntary and depends on your decision to interact with us.

However, certain information is necessary in order for us to provide the service you request.

For example, we may need your name, contact details, event location, booking date and payment-related information in order to process and fulfill an order.

If you choose not to provide information that is necessary for a particular service, we may be unable to:

  • complete your order;
  • reserve your requested date or time;
  • deliver your snow experience;
  • process a payment;
  • contact you regarding your booking; or
  • respond to your request.

6. How We Use Personal Information

We may use personal information for the following purposes:

  • to operate and maintain the iSnow Website;
  • to provide our products and services;
  • to process orders and payments;
  • to manage bookings, dates and availability;
  • to reserve the appropriate booking time;
  • to arrange preparation and delivery of an order;
  • to communicate with customers about orders and events;
  • to provide customer support;
  • to process cancellations, refunds or booking changes;
  • to provide order and booking confirmations;
  • to maintain business and transaction records;
  • to prevent fraud, abuse and unauthorized transactions;
  • to protect the security and integrity of the Website;
  • to troubleshoot technical problems;
  • to understand and improve the Website and our services;
  • to perform analytics and measure Website performance;
  • to comply with tax, accounting and legal obligations;
  • to establish, exercise or defend legal claims;
  • to enforce our policies and agreements; and
  • for other purposes disclosed to you at the time information is collected.

7. Booking Information and BookThatApp

iSnow uses a third-party booking service, BookThatApp (BTA), in connection with booking dates, times and availability.

When you interact with the booking calendar or make a booking, information connected with your order may be processed by BTA in order to:

  • display available dates and times;
  • reserve booking availability;
  • associate a booking with an order;
  • manage booking capacity;
  • prevent conflicting bookings;
  • manage changes or cancellations; and
  • support the operation of the booking service.

This information may include order information, customer information, booking dates and times, selected products and related booking information.

8. Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the ecommerce infrastructure that allows us to operate our Website, shopping cart, checkout, customer accounts and related services.

As a result, Shopify may process personal information relating to your visit to the Website, your device, your cart, your checkout and your order in order to provide its services to us and to you.

Shopify processes personal information in accordance with its own applicable privacy terms and policies.

9. Who We May Share Personal Information With

We do not sell customer personal information as a business model.

We may share personal information only where reasonably necessary for the purposes described in this Privacy Policy, including with:

  • Shopify and its service providers;
  • BookThatApp and booking-service providers;
  • payment processors and payment providers;
  • PayPal, where used by the customer;
  • delivery, logistics or transportation providers where required;
  • hosting and technology providers;
  • email and communication providers;
  • analytics and Website-performance providers;
  • fraud-prevention and security providers;
  • professional advisers such as accountants, lawyers or consultants;
  • government authorities, regulators, courts or law-enforcement bodies where required by law; and
  • another entity in connection with a lawful merger, acquisition, restructuring or transfer of the business.

Service providers are permitted to receive information only for purposes related to the services they provide or as otherwise permitted by applicable law.

10. International Processing and Transfers

Some of the technology providers used by iSnow, including ecommerce, booking, payment, infrastructure or other service providers, may process or store personal information outside Israel.

This means that information may be processed in countries whose privacy laws differ from Israeli law.

Where personal information is transferred outside Israel, we will take steps required under applicable Israeli law to ensure that the transfer is made on a permitted basis and that appropriate protections apply.

11. Cookies and Similar Technologies

The Website uses cookies and similar technologies.

Cookies are small files or pieces of information that may be stored on your browser or device when you visit a website.

Cookies may be used for purposes including:

  • keeping the Website functioning correctly;
  • remembering shopping-cart contents;
  • supporting checkout;
  • maintaining login or session information;
  • remembering language and Website preferences;
  • maintaining security;
  • preventing fraud;
  • understanding how visitors use the Website;
  • measuring Website performance;
  • analytics; and
  • marketing or advertising, where enabled and permitted.

Strictly Necessary Cookies

Some cookies are necessary for the Website to operate and for functions such as shopping carts, checkout, security, language selection and customer sessions.

Disabling strictly necessary cookies may prevent some parts of the Website from functioning correctly.

Analytics and Performance Cookies

Where used, these technologies help us understand how visitors interact with the Website and help us improve performance and usability.

Advertising and Marketing Technologies

Where advertising or marketing technologies are enabled, they may be used to measure campaigns or provide more relevant advertising.

Where consent is required by applicable law, these technologies will be used subject to the applicable consent choices made through our Website or related privacy tools.

Managing Cookies

Depending on your location and the Website configuration, you may be able to control non-essential cookies through the cookie or privacy controls displayed on the Website.

You may also control or delete cookies using your browser settings. Blocking certain cookies may affect Website functionality.

12. Marketing Communications

We may send marketing or promotional communications only where permitted by applicable law.

Where your consent is required, we will request the appropriate consent before using your personal information for that purpose.

You may request to stop receiving marketing communications at any time using the unsubscribe method included in the communication or by contacting us.

Opting out of marketing will not prevent us from sending communications that are necessary in connection with an existing order, booking, payment or customer-service request.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for any additional period required or permitted by law.

Retention periods may depend on:

  • the nature of the information;
  • whether you have an active or completed order;
  • booking and customer-service requirements;
  • accounting and tax requirements;
  • legal limitation periods;
  • fraud-prevention needs;
  • dispute resolution; and
  • legal or regulatory obligations.

Where information is no longer reasonably required, we may delete, anonymize or otherwise securely dispose of it, subject to applicable law and technical backup cycles.

14. Information Security

We take reasonable administrative, organizational and technical measures intended to protect personal information against unauthorized access, misuse, disclosure, alteration, loss or destruction.

We also rely on technology providers such as Shopify and other service providers that maintain their own security controls.

However, no website, database, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should therefore also take reasonable steps to protect their account credentials and devices.

15. Your Privacy Rights

Subject to the Israeli Privacy Protection Law and other applicable law, you may have rights regarding personal information held about you.

Right of Access

You may request to review personal information about you that is held in a database under our control, subject to the conditions and exceptions provided by law.

Right to Request Correction

If personal information relating to you is incorrect, incomplete, unclear or not up to date, you may request that it be corrected in accordance with applicable law.

Deletion Where Applicable

In circumstances provided by law, you may also request deletion of information, including where deletion forms part of the applicable statutory correction process or where another legal right to deletion applies.

Some information may need to be retained despite a request where retention is necessary or permitted for purposes such as accounting, taxation, legal obligations, fraud prevention, dispute resolution or establishment, exercise or defence of legal rights.

Direct Marketing

Where personal information is used for direct marketing, you may have the right to request removal from the relevant direct-marketing database or to request that marketing use cease, subject to applicable law.

How to Exercise Your Rights

To submit a privacy request, contact us at:

Email: info@isnow.co.il
Phone: 053-612-1897

Please provide enough information to allow us to identify you and the information to which your request relates.

We may request reasonable verification of your identity before providing access to or modifying personal information.

16. Information About Children

Many iSnow experiences are designed for children, but our Website, purchasing process and booking services are intended to be used by adults.

We do not knowingly request children to submit their own personal information for the purpose of making an order or booking.

A parent, legal guardian, educational institution or other authorized adult should make bookings relating to children.

If you believe that a child has submitted personal information to us without appropriate authorization, please contact us so that we can review the matter.

17. Photographs, Reviews and Event Content

Photographs, videos, testimonials or reviews relating to iSnow events will be handled separately from information necessary to process an order.

We will use identifiable photographs or videos for promotional or marketing purposes only where we have an appropriate legal basis or permission as required by applicable law.

Where content includes identifiable children, appropriate authorization should be obtained from a parent, guardian or other person authorized to provide such permission before promotional use.

18. Third-Party Websites and Services

The Website may contain links to or integrations with third-party websites, payment services, social media platforms or other services.

Those third parties may process information according to their own privacy policies and practices.

iSnow does not control the privacy practices of independent third parties. We recommend reviewing the privacy information provided by any third-party service that you choose to use.

19. Legal Requirements and Protection of Rights

We may use or disclose personal information where reasonably necessary to:

  • comply with applicable law;
  • comply with a lawful court order or regulatory request;
  • respond to law-enforcement authorities where legally required;
  • protect the rights, property or safety of iSnow, our customers or others;
  • detect or prevent fraud or unlawful activity; or
  • establish, exercise or defend legal claims.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, services, technology, service providers, business practices or applicable law.

The updated version will be published on the Website with a revised “Last updated” date.

Where required by law, we will provide additional notice or request additional consent before making a material change that affects the way personal information is processed.

21. Contact Us

If you have questions about this Privacy Policy, our use of personal information, cookies or your privacy rights, please contact:

iSnow / Snow Store Ltd. (שלג סטור בע״מ)
Email: info@isnow.co.il
Phone: 053-612-1897