Shipping policy
Last updated: August 25, 2026
This Shipping & Delivery Policy applies to orders and bookings made through the iSnow website.
iSnow is operated by Snow Store Ltd. (שלג סטור בע״מ) (“iSnow”, “we”, “us” or “our”).
iSnow provides real snow experiences for birthdays, kindergartens, schools, private celebrations, villas, events, productions and other suitable occasions in Israel.
Unlike a conventional online store, most iSnow orders are not shipped as ordinary parcels. Real snow is prepared for a booked event and delivered to the agreed event location on or in connection with the selected booking date.
This Policy should be read together with our Terms of Service and Return & Refund Policy.
1. Delivery Area
iSnow provides delivery and event services within Israel, subject to availability and our ability to service the requested location.
Delivery availability may vary depending on:
- the event location;
- the selected snow experience;
- the booked date and time;
- existing bookings;
- access to the event location;
- transportation requirements; and
- other operational or safety considerations.
If you are unsure whether your location can be serviced, please contact us before placing your order.
2. Event Date and Delivery Time
Where a product requires advance booking, the customer must select an available date and time through the booking calendar before completing the order.
The selected booking time forms part of the order information.
iSnow will make reasonable efforts to coordinate preparation and delivery so that the snow experience can be provided in accordance with the confirmed booking.
Any specific arrival, delivery or setup arrangements communicated to the customer by iSnow will form part of the event coordination.
3. Booking Confirmation
A date or time displayed as available on the Website is not guaranteed merely because it appears in the booking calendar.
A booking is confirmed after the applicable checkout process has been successfully completed and the customer has received an order or booking confirmation.
The booking system may temporarily reserve availability while a customer completes checkout.
If a technical issue causes an incorrect or conflicting booking, we will contact the customer as soon as reasonably possible to arrange an alternative solution or provide any remedy required under applicable law.
4. Delivery Charges
Delivery or transportation charges may depend on the event location and the nature of the order.
Where an additional delivery charge applies, the applicable charge will be disclosed to the customer before the transaction is completed or otherwise agreed with the customer where the final amount depends on information that must first be confirmed.
The total amount payable by the customer will be presented in accordance with applicable Israeli consumer law.
We will not intentionally add an undisclosed mandatory delivery charge after the customer has completed the transaction.
5. Event Location Information
The customer is responsible for providing complete and accurate information about the location where the snow experience is to be delivered or provided.
This may include:
- the full address;
- building or venue name;
- entrance information;
- floor number;
- access instructions;
- contact person at the location;
- telephone number;
- parking or unloading restrictions; and
- other information reasonably necessary to reach and service the location.
Please review the event address carefully before submitting your order.
If the location changes after the order has been confirmed, you must contact iSnow as soon as possible.
A change of location is subject to availability and may result in a change to the delivery charge or other order details.
6. Access to the Location
Please inform us in advance of any condition that could materially affect access to the event location.
Examples include:
- stairs or lack of elevator access;
- restricted vehicle access;
- pedestrian-only areas;
- security gates or security procedures;
- parking restrictions;
- long carrying distances;
- narrow entrances;
- restricted delivery hours;
- venue regulations; or
- any other unusual access condition.
If important access information was not disclosed in advance and the service cannot reasonably be provided as originally planned, we will contact the customer to determine the available options.
Any additional charge or cancellation consequence will be subject to applicable law and any prior disclosure or agreement with the customer.
7. Customer Availability
The customer, event organizer or another authorized adult should be available at the agreed location at the appropriate time to receive the order and provide access where necessary.
The customer should ensure that any venue permissions or approvals required for the event have been obtained in advance.
If we cannot access the location because no authorized person is available or because access has not been arranged, please contact us immediately so that we can determine whether another arrangement is reasonably possible.
8. Real Snow Is a Perishable Product
Real snow is fresh, temperature-sensitive and naturally perishable.
It begins to change and melt depending on environmental conditions, including:
- air temperature;
- direct sunlight;
- ground temperature;
- wind;
- rain;
- humidity;
- the surface on which it is placed; and
- the way it is handled and used.
Normal melting is an inherent characteristic of real snow and does not by itself constitute a delivery defect.
For this reason, snow should be used for the booked experience promptly after delivery or preparation at the event.
9. Suitable Event Area
The customer is responsible for ensuring that the intended event area is reasonably suitable for the snow experience.
Snow and melting water may make some surfaces wet or slippery.
Customers, venues and event organizers should take reasonable precautions appropriate to the location and participants.
Where children participate, appropriate adult supervision should be provided by the parent, guardian, educational institution, venue or event organizer.
Nothing in this section excludes any responsibility imposed on iSnow by applicable law.
10. Delivery Delays
We make reasonable efforts to provide confirmed orders in accordance with the agreed booking arrangements.
However, arrival or delivery may occasionally be affected by circumstances including:
- exceptional traffic conditions;
- road closures;
- accidents;
- severe weather;
- security situations;
- government restrictions;
- emergency conditions;
- unexpected vehicle problems; or
- other circumstances outside our reasonable control.
If we become aware of a material delay, we will make reasonable efforts to contact the customer using the contact information supplied with the order.
Nothing in this Policy limits any right available to the customer under Israeli law where a product or service is not supplied at the agreed time.
11. If We Cannot Fulfill the Delivery
If iSnow is unable to fulfill a confirmed order, we will contact the customer as soon as reasonably possible.
Depending on the circumstances and the customer's legal rights, available options may include:
- an alternative delivery or booking time;
- an alternative date;
- another agreed snow experience; or
- a refund where applicable.
Where applicable law entitles the customer to a refund, the customer will not be required to accept store credit or a replacement date instead.
12. Customer-Requested Changes
If you need to change your:
- event date;
- event time;
- delivery address;
- venue;
- snow experience; or
- other material order information,
please contact us as early as possible.
Changes are subject to availability and are not confirmed until accepted by iSnow.
A change to the event location, snow experience or other material detail may change the total price where additional services or delivery costs are required.
13. Delivery to Kindergartens, Schools and Venues
For delivery to a kindergarten, school, company, event venue or other organization, the person making the booking is responsible for providing an appropriate contact person and ensuring that access and any required venue authorization have been arranged.
If the venue has special delivery, security or operating requirements, please inform us before the event.
14. No Conventional Parcel Shipping
Unless a particular product page expressly states otherwise, iSnow snow experiences are not sent through ordinary postal or parcel-delivery services.
References on the Website or at checkout to “shipping”, “delivery” or similar terminology should therefore be understood in the context of transportation or delivery of the booked iSnow order to the agreed event location, where applicable.
15. Order Problems
If you believe that:
- the incorrect snow experience was delivered;
- there is a material discrepancy with your confirmed order;
- your confirmed order was not provided;
- there was a material delivery problem; or
- another issue occurred with your order,
please contact us as soon as reasonably possible so that we can review the matter.
Any refund, replacement or other remedy will be determined according to the circumstances, our Return & Refund Policy and applicable Israeli law.
16. Cancellations and Refunds
Cancellation and refund rights are described in our Return & Refund Policy.
Nothing in this Shipping & Delivery Policy limits any mandatory cancellation, refund or other consumer right provided under Israeli law.
17. Contact Us About Delivery
If you have questions about delivery, your event location or an existing booking, please contact:
iSnow / Snow Store Ltd. (שלג סטור בע״מ)
Email:
info@isnow.co.il
Phone:
053-612-1897
Website:
www.isnow.co.il